In the U.S., visual presentations of the NOC-based monitoring environment have been visible to GatesAir technicians through the company’s AirWatch365 remote monitoring service.
Now, as the company prepares for the upcoming IBC2025 conference, the product is being brought to market for international broadcast media companies.
Available through the company’s broader GatesAir Care program, the service provides TV and radio broadcasters with a dedicated team of GatesAir RF experts to monitor transmitter performance, analyze RF conditions, and proactively respond to issues that affect quality of experience and uptime.
GatesAir introduced AirWatch365 in April at the NAB Show, pitching it as a secure value-added GatesAir Care service offering broadcasters an option to outsource support and maintenance as the industry’s base of RF engineering resources shrink.
Now, GatesAir has enabled remote connectivity to DAB/DAB+ transmitters, signaling AirWatch365’s availability to customers in Europe and the United Kingdom.
There are plans to expand to other international regions next year.
“We have started the process of introducing the AirWatch365 experience to our more than 85 global channel partners, which will provide first-level support for notifications, on-demand health checks and annual preventative maintenance services,” said Gates Air Technology VP Ray Miklius. “These valued in-country representatives of GatesAir already provide local post-sales service and technical support, and will have access to our expanded GatesAir Care services and our entire AI-enabled Knowledge Base through further integration with our global company resources.”
Available as a standalone monitoring solution, AirWatch365 can be added to three GatesAir Care service level agreements (SLAs). All three tiers come with flexible contract structures and service options, including on-site preventative maintenance plans, installation, commissioning and live, onsite technical support for major broadcast events.
GatesAir exhibits at IBC2025 at Stand 8.B75.
GatesAir has developed a Best Practices Guide for new AirWatch365 customers that details the network and security essentials required to connect the service — a process that can be added through support from channel partners or GatesAir’s customer service team.
For more information on AirWatch365, please visit https://www.gatesair.com/services/gatesair-care.
