Customer satisfaction with video streaming services far eclipses that of subscription TV service, according to the American Customer Satisfaction Index (ACSI®) 2018 Telecommunications Report. Video streaming services make their debut in this year’s telecom report with an ACSI score of 75, far and above subscription TV’s score of 62 – a 3.1 percent decline over last year. By nearly every measure, customers are more satisfied with streaming options, but some brands stand out more than others.
